We hope you are completely satisfied with your purchase, but if you wish to return your item, please do not hesitate to contact us via e-mail at firstname.lastname@example.org to confirm a return or exchange within 14 days of receipt.
Once we receive your return your refund will be processed within 5-7 working days. We operate a STRICT 14-day return policy (including bank holidays and weekends). Goods must be back with us by the 14th day. The returns period starts from the first day delivery was attempted. If you return or exchange items out of this time period, the items will be refused and sent back to the customer. NON RETURNABLE – ALL SALE ITEMS, ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACELETS, HAIRBANDS, HATS, HAIRCLIPS, FACE COVERINGS/MASKS, SUNGLASSES & SWIMWEAR WHICH DOES NOT HAVE HYGIENE STICK ON THEM Please note you are required to return unwanted orders via post.
Liberty Bluff will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels. We will notify you by email once we’ve processed your return. This does not include your bank’s processing time and reimbursement will be issued via original payment method. Do note that we only accept returns or exchanges where
- All the original labels, tags are still attached
- Not worn or damaged
- Has no makeup, fake tan or other marks on it
- Must be posted back within 14 days from receipt of the item
Any shoes posted back to us must be in the original (undamaged) box supplied. Please bear in mind that for hygiene reasons we do not offer refunds on jewellery, intimates and/or swimwear if the hygiene strip is broken or unsealed. We will only make exception in the unlikely event of your order being faulty, unfit for purpose and/or the incorrect item purchased. Any item that has been worn, labels removed, or has any make up, deodorant.
FAULTY ITEMS If you receive an item that is faulty Liberty Bluff need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault. It is up to our discretion if you are eligble for a refund or store credit. Faulty items returned with the 14 days returns policy without email notification will ONLY be refunded in a form of store credit.
NO RETURN ON SALE ITEMS
If you have any queries regarding your return please email via email@example.com